Increasing sales is the major goal of every outbound customer service center. However, customer satisfaction plays an important role as well. Companies should hire skilled agents not only to meet the target but also to satisfy customers’ queries and concerns.

We understand that in today’s highly competitive and consumer-centric

inbound and outbound Marketing

market, customer acquisition and market penetration are the top priority for any leading enterprise, and retaining those customers runs a close second. 

The mission of Digital Growth Max is to design, customize and manage customer acquisition and sales solutions that are closely aligned to your marketing strategy, in turn maximizing your revenue and ensuring maximum operational efficiency. Whether you are looking for a B2B appointment setting or sales lead generation, we can craft solutions that will meet your needs. We realize the value of key metrics like customer satisfaction, first call resolution, cost per hour, and upsell/cross-sell opportunities and the impact they can have on the overall success of your business.

Following are some of the features available in our technical infrastructure to drive efficiency:

  • Automatic call distribution (auto-dialer feature)
  • Predictive dialling facility.
  • Interactive voice response (IVR).
  • “Hot Transfer” facility
  • CRM software.
  • Capacity of up to 100 active/online agents at any time.

We offer a wide range of end-to-end business process management/outsourcing solutions. including;

  • Customer acquisition (prospecting sales/lead generation)
  • Channel Sales.
  • Product & technical support
  • Back office customer service and support
  • Omni channel solutions.